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Face to face would be better, I agree, but you know them and you know what's better in this case. If you feel more comfortable to not explain things in face, you should do as you wish. But anyway, they could refuse anyway, both on the phone and face to face, as they refused to let you in. That's why you don't have to feel bad if this happens, because you can't do anything else than try and see what happens. You can either ask a friend of yours to talk, in case they still keep on refusing you. That could be less effective maybe, but it's better than nothing.
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