[merylsilverburg]

Thanks for the kind words, Berserker. I also have an extremely bad temper so it was very tough for me to not become enraged and beat the crap out of these people (specifically Asians) whenever they had an attitude with me.

As for customers being rude to restaurant staff, it's not like I don't understand some of the situations...getting a wrong order, waiting too long, etc. These are the general and expected situations in a line of business like this. But the problem comes in that my mother has spoiled these people for nearly 7 years (giving them free soy-sauced stewed eggs, not charging them for things like additional rice or toppings, and more). According to her and her Asian mindset, doing these "little" things gets people to come back and eat at our place. I'm sorry but I don't agree: if our food and our service complies with the standard rules of service and quality, then why do we need to, I dunno, bribe them to come back and eat at our place? Makes no sense to me. But no...my mother has done this and she's forced my sister to do the same. Ever since then, my sister, who takes the orders, had to literally bow down to these d*ckheads and give in to their every stinking request...some of them are so irritating it makes me feel like they’re purposely doing it just so they can see if we'll do it...and guess what? We do! As a result, these people have taken advantage of us and the setting is no longer a professional business-to-customer but more like slave-to-customer type atmosphere. These spoiled hicks and Asians come into our place with the attitude: We're giving you business so you pretty much OWE us...so you HAVE to comply with our every need. So, for example, if they call up and say "I'd like to reserve a table for 5 people. We'll be there at 6" and they end up coming in at 9 instead and staying way past our closing time just eating calmly and slowly and chatting for an additional HOUR after they're done eating, oh no, we’re not supposed to be pissed off because we "need" them.

It's the fact that I do not want to become a slave again and experience all these bad situations that has traumatized me ever since I was 12 (that's the age I moved to this town and started working) that makes me want to jump off a cliff rather than return to this line of business again. And what's worse is if we do return, these same a**holes will be expecting the same royal treatment AGAIN...because in their minds, we OWE them for selling the restaurant to begin with! ARGH!